P. BRAGA , M.; A. BRITO , M. . None Certification of Computer Applications in Customer Satisfaction: An Analysis of the Developer’s Role. Qubahan Academic Journal, [S. l.], v. 6, n. 1, p. 146–163, 2026. DOI: 10.48161/qaj.v6n1a1599. Disponível em: https://journal.qubahan.com/index.php/qaj/article/view/1599. Acesso em: 19 jan. 2026.