K. . . Arailym Bauyrzhanqyzy, Y. . Dinara, A. . Togzhan Yersinkyzy, Z. . Assan, Şaban . Çelik, and K. . Zhailaubayeva, “Strategic Drivers of E-Retailer Loyalty in Emerging Markets: A Management-Oriented Analysis of E-Service Quality and Trust in Online Reviews”, QAJ, vol. 6, no. 4, pp. 205–216, Nov. 2026.